Elegant fine-dining restaurant interior with sculptural lighting

Operations · People · Performance

Hospitality Business Consultancy

Helping hospitality businesses strengthen their operations, develop their people, improve guest experiences, and build sustainable performance.

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The Founder Story

About Us

Elton Bicaku, founder and hospitality operations consultant
Elton Bicaku Founder & Hospitality Operations Consultant

17+ years across Europe and the GCC

Built Through Real Hospitality Experience

Hospitality DNA was founded by Elton Bicaku, a hospitality operations professional with more than 17 years of international industry experience across Europe and the GCC.

His journey began in frontline hospitality operations and developed through culinary, service, restaurant management, general management, and multi-unit operational leadership roles.

Having worked across Albania, Italy, the United Kingdom, the United Arab Emirates, Bahrain, and Saudi Arabia, Elton has developed a practical understanding of different hospitality markets, cultures, operating models, and guest expectations.

Hospitality DNA was created to transform this experience into practical support for restaurant owners, investors, hospitality leaders, and growing businesses.

The consultancy focuses on building stronger operational systems, capable teams, consistent guest experiences, financial discipline, and sustainable business performance.

International Experience

One operational journey.
Six hospitality markets.

Experience shaped on the floor, in the kitchen, and across leadership teams in distinct international markets.

17+
Years
21
Restaurants
One
Goal

Specialist Network

Collaborations

Hospitality DNA has worked alongside internationally recognised hospitality leaders on projects exceeding €14 million in value, bringing world-class expertise in restaurant operations, culinary innovation, beverage strategy, and concept development.

Chef Marcel Ravin

Independent Culinary Collaborator

Chef Marcel

International culinary professional collaborating with Hospitality DNA on culinary development, menu strategy, kitchen operations, product quality, and concept execution.

Nico de Soto

Independent Beverage Collaborator

Nico de Soto

Internationally recognised hospitality and beverage professional collaborating with Hospitality DNA on beverage concepts, bar development, guest experience, innovation, and international hospitality standards.

Our Scope of Work

Services

Hospitality DNA provides practical, tailored support across the complete hospitality business lifecycle—from initial concept development and pre-opening preparation to operational improvement, restructuring, and sustainable growth.

Select a service to explore
01

Hospitality Concept Development

Supporting owners and investors in transforming ideas into operationally viable hospitality concepts.

02

Pre-Opening and Restaurant Launch

Operational planning, manpower structures, opening timelines, readiness assessments, training, and launch support.

03

Operational Audits

Comprehensive FOH, BOH, management, guest-experience, cleanliness, food-safety, and performance assessments.

04

SOP Development

Creating clear and practical standard operating procedures, departmental policies, checklists, and management systems.

05

Operational Restructuring

Reviewing organisational structures, manpower, responsibilities, workflow, productivity, and business efficiency.

06

Cost and Profitability Optimisation

Supporting improvements in food cost, labour cost, purchasing, inventory, waste control, productivity, and break-even performance.

07

Leadership and Management Development

Training and supporting restaurant managers, supervisors, department heads, and operational leaders.

08

FOH and BOH Training

Practical training programmes covering guest service, sequence of service, product knowledge, food safety, operational standards, and teamwork.

09

Restaurant Recovery Programmes

Structured 30-, 60-, and 90-day recovery plans for underperforming hospitality businesses.

10

Multi-Unit Operations

Supporting restaurant groups with reporting structures, accountability, standardisation, performance reviews, and operational consistency.

11

Menu and Product Development

Supporting menu structure, recipe standards, product quality, costing, operational feasibility, and implementation.

12

Executive Hospitality Consultancy

Strategic operational support for restaurant owners, investors, boards, and senior hospitality leaders.

Start a Conversation

Get in Touch

Whether you are opening a new hospitality concept, improving an existing operation, developing your team, or planning your next stage of growth, we would be pleased to hear from you.

EB
Elton BicakuFounder & Hospitality Operations Consultant
LocationRiyadh, Saudi Arabia
EmailHospitalitydna@outlook.com Telephone+966 54 290 9825 WhatsApp+966 54 290 9825 LinkedInElton Bicaku Instagram@eltonfnbops

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